• 6AM - 6PM, Pacific Time (Mon. - Fri., excluding U.S. holidays)
• Phone: 1-800-874-8855 Option 1- Toll Free (U.S. & Canada)

• Phone: 1-800-874-8855 Option 3 - Billing
• - Billing Questions

PlayStream’s Small Business Services preferred encoding partner is VirtuPoint Inc.

• Encoding Request Form -If you wish to receive an encoding quote from us.
• encode@virtupoint.com - Direct all encoding questions here.
• Call: 1-800-510-3956 for a VirtuPoint Encoding Specialist

Materials being remitted for encoding should be sent to:
(Be sure to include your VirtuPoint Ticket Number)

US Customers:
VirtuPoint, Inc / Encoding Department
3800 Barham Blvd., Suite 407
Los Angeles, CA 90068 USA
(800) 510-3956

EU Customers:
VirtuPoint Polska Sp. z o.o.
Encoding Department
ul. Polnej Rózy 2/4 m. 42, 02-798 Warszawa, PL

24 hours a day, 7 days a week.
Phone: 1-800-874-8855 - Toll Free (U.S. & Canada) Press option 2.


Technical Support Questions

Internap
250 Williams St. Ste E-100
Atlanta, Ga. 30303